✈Worldwide Free Shipping  For Orders Over $69.99 ✈

Shipping Range

• We can ship to the world & Worldwide free shipping for orders over $69.99.
• We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

Refund & Exchange Policy

We want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we're here to help.

14-Day Returns & Exchanges

Our return and exchange policy lasts for 14 days from the date you receive your order.

Most items may be returned or exchanged within 14 days of delivery for a refund, provided that:

• The item is unused and in the same condition as received.
• The item is returned in its original packaging.
• A proof of purchase is provided.

Please note that normal wear and tear, accidental damage, or damage caused by improper use does not qualify for a replacement.

If more than 14 days have passed since you received your order, we are unfortunately unable to offer a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Personalized or customized products
• Sage sticks, candles, and soaps that have been opened or used
• Sale items and items purchased through special promotions
• Complimentary or free promotional items

Unless the item arrives damaged, defective, or incorrect, all promotional and final-sale items are considered final sale.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, or if you receive an incorrect item or an item is missing from your order, please contact us at:

support@moonandoracle.com

Please include your order number and photos of the item and packaging where applicable.

If the issue is confirmed to be our error, we will cover the applicable return shipping costs.

Once the returned item has been received and inspected, we will arrange a replacement or refund, subject to product availability.

Return labels are provided only for eligible defective or incorrect products reported within the applicable return period.

Exchanges

We offer exchanges for eligible items within 14 days of delivery.

For defective or damaged products, we may replace the item with the same product when available.

Please contact:

support@moonandoracle.com

before sending your item back.

Please note that once an exchange has been completed, the replacement item is generally not eligible for an additional refund.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method, typically within 7 business days of approval.

Please note:

• Original shipping fees are non-refundable.
• Additional service charges, including gift wrapping, are non-refundable.
• Your bank or payment provider may require additional processing time before the refund appears in your account.

Late or Missing Refunds

If you have not received your refund after it has been approved:

1. Check your bank account again.
2. Contact your credit card company or payment provider, as processing may take additional time.
3. Contact your bank, as some financial institutions require additional processing time.

If you have completed these steps and still have not received your refund, please contact us at:

support@moonandoracle.com

Return Shipping

Unless the return is due to an error on our part, customers are responsible for the cost of return shipping.

Return shipping costs may vary depending on:

• Product weight
• Shipping destination
• Shipping method or courier selected

Shipping costs are non-refundable.

If applicable, return shipping charges may be deducted from your refund.

You may choose your preferred shipping carrier. We strongly recommend using a trackable shipping service and keeping your tracking number until your return has been successfully processed.

Buddha Stones is not responsible for return packages lost in transit when shipped without tracking.

Gifts

If an item was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient may receive store credit for the value of the approved return.

If the item was not marked as a gift, or if the purchaser originally received the order before gifting it, any approved refund will be issued to the original purchaser.

One-Year Defective Product Support

For defective items purchased within one year, customers who provide valid proof of purchase may be eligible to receive a promotional code for 50% off the same item.

Eligibility is subject to review and does not apply to normal wear and tear, accidental damage, misuse, or improper care.

How to Start a Return

To request a return, exchange, or replacement, please contact us first at:

Email: support@moonandoracle.com

Please include your order number and the reason for your return.

Do not send your return to the address shown on the original shipping package.

Our customer service team will provide you with the correct return address and instructions after your request has been reviewed.

Return Address

Company: MoonandOracle shop 

Please contact support@moonandoracle.com

for the complete return address before sending your package.

Jewelry Care

Proper care can help extend the life of your jewelry.

For detailed care instructions, please watch the care card attached inside the jewelry box.

Need Help?

Your satisfaction is important to us. If you have any questions or concerns about your order, please contact our customer service team.

We appreciate the opportunity to assist you and make things right.

Email: support@moonandoracle.com

More than just jewelry, MoonandOracle represents a way of life — a sacred connection between the self, nature, and the universe. Through the timeless wisdom of Tarot and the enchanting energy of crystals, each piece is thoughtfully created to nurture the soul, inspire the mind, awaken inner vitality, and illuminate your unique journey.